Not the right way to do business is it?...

One of the strangest things that I've seen happening over the last six months is the amount of companies trying to destroy themselves.
For instance we have a very good local fish & chip shop selling the best chips and fish and meat pies in the area where I live with a very good catchment area of houses some 3000 houses.
Up until a few weeks ago the business there used to be very very good indeed everybody out there chips and meat pies and fish. However about six weeks ago they decided when business got a little quieter to start microwaving the meat pies and of course as everybody knows pies never did work too well in a microwave cooker and pastry just go soggy destroying the whole pie. Then they started to try the fish and chips in dirty oil that was weeks old,and with it being cooked in a lower heat the potatoes just absorb the oil making them disgusting to eat, and now nobody uses the fish shop at all.
Then another large shop I went into two weeks ago we found along with other people that they have cut down the staff by 75% and you cannot now ask for advice on items that you may have wanted to buy so people are leaving the shop empty-handed.
It's all very well companies cutting back in staff and quality of products that the end of the day the business will fold and you cannot blame the customers if you as a business owner have decided to do damage to your own company by doing stupid things to try to get your customers to go elsewhere as many are now doing.
Time and time again we've seen shops making it more difficult to get served by not having enough staff on duty at busy times people queueing for food and other items, not having enough time to wait and putting the product back on the shelves and going to a better shop.
It's a shame that this is happening but it's getting worse as the weeks go by and very shortly companies are going to have to wake up to the fact that it is not the customers who are leaving them it is the way that the owner of the Department have decided to operate.
Even today I still am seeing lots of on-line shops deciding not to tell buyers who they are, where they are, it is simple madness if you really are trying to earn a living.

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www.Alternativehealth4u.co.uk

Re : Not the right way to do business is it?

With businesses tightening the belt, they still need to keep up with quality ir else people will notice and take their custom else where

Re : Not the right way to do business is it?

It's a good point... I would never buy anything that cost more than about £20 from a website that didn't tell you where it was based or who they were.

Another thing that frustrates me is the whole "marketplace sellers" thing on Amazon.

I have accidentally bought things on Amazon in the past thinking they were from Amazon then running into all sorts of problems when it was actually some other company that was processing and dispatching the product. I think their marketplace definitely lowers the quality of the site even if it ups the product range at the expense of putting customers off.

Re : Not the right way to do business is it?

Yes the marketplace is a stupid facility. Also they do not police it in any way at all: I have seen chancers trying to sell things for literally hundreds of times the actual price on there, and no doubt some people must accidentally pay it.

You can buy the same item at about 100 different prices through marketplace sellers and it is often not at all clear to you when you click to buy at one price you are just a couple of clicks away from a considerable saving.

It definitely devalues the amazon site considerably so why the marketplace continues without stricter checking of pricing and transparency of what is on offer I have no idea.