Online customer support on website...

What are "pro" and "contra" for online customer support on websites.
Do you use any online support tool on your site?

Please take part in this Poll and I will share the results in this branch.
https://spreadsheets.google.com/spreadsheet/viewform?hl=en_GB&formkey=dGpiV3AtZzdaVTc5SUJWejlYdklVTnc6MQ#gid=0

Re : Online customer support on website

Nowadays many companies provide a trouble ticketing system to ensure good customer support. I use the free version of Osticket at http://www.drachsi.com/osticket/support-ticket.htm which provides many options.

Drachsi
__________________
www.drachsi.co Your Virtual Webmaster

Re : Online customer support on website

Hmm, only just noticed this one - try looking at instant messaging solutions... there are some excellent open source packages (make sure you have a good software developer) that can be integrated directly into your website.

It's very useful if your product/service requires on-going customer support throughout.

See below for an example:

http://www.roseindia.net/opensource/instantmessagingandchat.php
__________________
Public Liability Insurance Young Drivers Car Insurance Learner Driver Insurance

Re : Online customer support on website

You need to find a very dependable web hosting company. The online presence and the accessibility of a website is an added advantage. Or else, if you do not have a web host whom you can depend upon, will only make your job tougher and would not let you to completely concentrate on your online business.

Cloud Hosting Services